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Shipping Policies:

 

Free shipping on all Australian domestic orders over $50.

All orders under $50 will incur a flat $8 shipping charge.

All international orders have a flat rate of $40 AUD.

** All international customs charges and taxes are payable by the receiver. THE ENABLER is not responsible for any additional charges incurred for shipping orders internationally

 

Standard Delivery

 

THE ENABLER uses Toll Logistics for domestic Australian shipping.

All orders will be dispatched within 24 hours of order receipt. If an order is placed on a weekend or public holiday, the order will be processed within 24 hours of the next working day.

For metropolitan addresses please allow 1-3 working days for delivery.

For areas outside metropolitan areas please allow 2-5 days for delivery.

International shipments are to be shipped via TNT. Please allow 3-15 days for delivery depending on your country and city.

Please note that all orders returned to sender due to not being claimed at the international destination will be refunded and the stock returned to system. Customers will be charged the outstanding customs and freight fees. The product can be re dispatched however at the customer’s expense.

Delivery time is an estimate only and THE ENABLER is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

 

For 3 hour Delivery Within Sydney



THE ENABLER has partnered with 'WantItNow' to offer our Sydney customers a 3 hour delivery option direct to your door.

This service is available only for deliveries within the Sydney Metropolitan area.

  • The WantItNow delivery options depend on your location. Prices start from just $9.95 and will be calculated at checkout (orders must be placed between 9:00am to 4:00pm Monday to Friday).
  • Please allow up to 4 hours for delivery for peak periods or for further distances within Metropolitan Sydney.
  • Deliveries can be tracked down to the minute, using the WantItNow website or via the iPhone/android app.
  • The driver will require a signature upon delivery.
  • If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time.

 

For Same Day "TIME SLOT" Delivery Within Sydney

 

THE ENABLER has partnered with 'WantItNow' to offer our Sydney customers same day delivery options direct to your door.

These delivery options will allow you to take advantage of same day delivery, or alternatively select a specific delivery window up to five days in advance.

This service is available only for deliveries within the Sydney Metropolitan area.

  • The WantItNow delivery options depend on your location. Prices start from just $15.00 and will be calculated at checkout (orders must be placed between 12:30am to 11:00pm Monday to Friday).
  • Three delivery time slots are available: 11am to 1pm, 1pm to 5pm, and 5.30pm to 9.30pm, including same day and up to 5 working days in the future. Orders need to be placed before 4:00pm for same day delivery.
  • You will receive an SMS and email once your order has been dispatched, and again when the driver is 20 minutes away. Deliveries can be tracked down to the minute, using the WantItNow website or via the iPhone/Android app.
  • The driver will require a signature upon delivery.

If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time. 

 

Duties, Customs Taxes and Charges


 THE ENABLER prices do not include any relevant overseas taxes, charges, duties you may incur. Any customs or import charges are charged once the package reaches its destination country. These will be payable by the receiver.

We are required by law to declare the true value of the items and to mark them as dutiable ‘merchandise’. We cannot label orders as gifts under Australian export regulations.

If you refuse a shipment from THE ENABLER, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to THE ENABLER. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

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